International Breakdown Service (ITS)
“Coaches powered by DAF engines will have the very best support anywhere in Europe,” that is the DAF promise. It is backed by a growing number of Bus and Coach Specialists which has emerged from the 1,000 DAF ITS service dealers, that cover all major routes and form a Euro-wide support network providing assistance for coaches 24 hours a day, 365 days a year.
A single telephone call to the ITS centre is all that’s needed to put DAF back-up into operation. At the other end of the line is a team that cannot only speak all European languages they also know what they are talking about when it comes to coaches.
In fact, although some 70 per cent of problems are not even related to the drive-line DAF mechanics usually have the experience and know-how to find a solution. If they can’t, they know who and where is the nearest specialist who can.
Importantly, coach assistance from ITS which is prioritized, also extends to the driver and his/her passengers. Arrangements can be made to carry out repairs when the coach is not in use (e.g. a hotel or restaurant). Similarly, in the event of a major breakdown, accommodation or a replacement coach can be organized.
In short, whatever is needed to solve a problem or get a coach and its passengers back on the road with minimum delay. Often copied but never equalled, ITS is on stand-by day and night, 365 days a year.